In response to the COVID-19 pandemic, Rochester Ophthalmological Group, P.C. has been implementing several safety measures since March 2020. These measures will be continuously updated as new evidence about COVID-19 becomes available.
Safety Measures
Upon entering the building, all patients, visitors, staff and physicians will be required to wear a mask, covering both the mouth and nose and will go through a temperature and health screening.
Anyone with a fever, respiratory symptoms, loss of taste or smell, known recent exposure to COVID-19 or recent travel to a known "hot spot" will be asked to reschedule their appointment.
There are multiple hand sanitizing stations as well as sinks and soap for hand-washing throughout the office. Staff and visitors are encouraged to use frequently.
Exam rooms, prescreening rooms and the front desk is thoroughly sanitized using a CDC approved disinfectant in between each patient. Our waiting room chairs and restrooms are monitored in order to disinfect after each use. We have implemented a thorough cleaning checklist for the entire office that is completed multiple times a day in order to protect both our patients and staff.
Our waiting areas have been modified in order to reduce congestion. If an exam room is not immediately available for use, patients may choose to wait in their vehicle if they prefer to avoid the waiting area.
Patients are asked to arrive to their appointments exactly at their scheduled time, rather than any earlier, in order to reduce the amount of people in the building at any time. We also ask that you come to your appointment alone unless a companion or aide is absolutely necessary.
Appointment Scheduling
In an effort to reduce wait times and limit the amount of people in the building, our doctors have reduced their schedules for the time being. Although we would love to see everyone right now, we are prioritizing medically necessary appointments and emergencies. Routine examinations and non-urgent appointments are available on a limited basis. We are happy to place anyone with a future appointment on a waiting list.
Our eyewear department is now operating by appointment only. Please call the office to schedule an appointment for any adjustments, repairs, pick-ups or to order new glasses. Please note, that walk-ins without an appointment may be asked to wait until an optician is available.
